Insights & Case Studies

Category: General

Spot on Carpet

Sometimes people try to clean spot on carpet that just can not be removed. Recently I was asked to go inspect a spot that no cleaner had been able to remove. Typically this means that the cleaning process performed by the owner of the carpet or the facilities department did not work. Many times multiple cleaning solutions and methods are used that can either set dyes or distort the carpet. In this case it was something different. Nothing was going to work to clean this spot out because it was not a stain, spot or spill. Take a close look at the picture to the right. What do you see?

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ECO helps write The Carpet & Rug Institute Commercial Carpet Cleaning Guidelines

One of Eco Interior Maintenance founders, Doug Bradford, worked with The Carpet & Rug Institute in Dalton Georgia to help write the update of the Carpet Maintenance Guidelines for Commercial Applications. This document is used and distributed by many of the carpet manufacturers domestically and internationally. Reviewing the document after purchasing commercial carpet will help end users understand the importance of proper maintenance as it relates to appearance and use life. The document also reviews  important factors to consider when building a commercial carpet maintenance program. These factors include specifying the right carpet, cleaning procedures, frequency and choice of cleaning systems needed to achieve optimum performance levels from your textile

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Corporate Profits driving down Quality of Service

Corporate Profits driving down Quality of Service In tight economic times corporate accountants and advisors dictate to the real estate asset managers and owners what the numbers have to be to be successful. Public REIT’s (Real Estate Investment Trusts), Government and private enterprises seek bottom line performance numbers. Degrees of profitability reach beyond achievable human and technological performance levels. Managers of corporate business plans for building asset maintenance are forced to drive down costs of quality service providers by doling out RFP (Request for Proposals) that provide the lowest possible cost to end user. These are often followed by best and final pricing negotiations when they pick a few often-desperate

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Roll Crush

What is carpet roll crush? As an Certified Carpet Inspector roll crush is one of the most frequent issues I am asked to go out and correct. It is noticeable immediately after or during installation. if it does not disappear in the first 2 weeks it can be professionally addressed. 98% of the time it can be fixed by steaming and pile lifting the carpet pile. It can happen to broadloom carpets or carpet tiles. If you notice roll crush talk to the person who sold you the carpet soon after installation. According to The Carpet &Rug Institute: “Roll crush usually appears across the width of the carpet as areas

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Retail Facility Business Magazine February 2011

  The Hidden Side of Customer Satisfaction: Floor Maintenance By Doug Bradford Have you ever walked into a store and immediately noticed how many spills are on the carpet? How about a sticky hard surface or wood that is in need of attention? How about a counter top in disarray? Even if these things did not draw your attention immediately, subliminally they can have a lasting impact on your first impressions of the store and its product line. There are many professional firms that cater to the development and sustainability of the relationship between the retailer and the consumer, but customer loyalty is achieved when you look at a consumer’s

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