Retail Facility Business Magazine February 2011
The Hidden Side of Customer Satisfaction: Floor Maintenance By Doug Bradford Have you ever walked into a store and immediately noticed how many spills are on the carpet? How about a sticky hard surface or wood that is in need of attention? How about a counter top in disarray? Even if these things did not draw your attention immediately, subliminally they can have a lasting impact on your first impressions of the store and its product line. There are many professional firms that cater to the development and sustainability of the relationship between the retailer and the consumer, but customer loyalty is achieved when you look at a consumer’s
September 14, 2023