FAQs

Helpful Information For Questions Customers Ask Most

Common Questions

Answers To Common Questions About Our Process

The IICRC recognizes several different methods: hot water extraction, dry compound, shampoo, dry foam, and encapsulation.  Many large manufacturers endorse one method over another, but combining these methods is sometimes necessary to tailor the cleaning to your specific needs and problems. A customized maintenance program enhances the appearance and longevity of your floor covering investment. See more details on industry terms here.

In general, ECO Interior Maintenance recommends: Hot water rinse extraction when the carpet has not been maintained regularly. This method, performed after a thorough vacuuming and a combination of pre-treating fibers followed by mechanical agitation, will help to restore it to a healthy, fresh, and clean carpet.

*Some carpet may have uglied out to a point of no return. Call us for a free estimate

There is a wide range of spot-cleaning products available, each for a specific type of spot or stain. No one product is recommended over the other because it depends on the source of the stain, the type of fiber, and what others have previously done to the spot.

Often, when someone else has tried everything to get the spot out of the carpet before we arrive, it is a "set stain" and is permanent.

Proper walk-off mats, frequency, proper training, and funding.

Yes. ECO Interior Maintenance uses products that have been tested by the following: the CRI “Seal of Approval” test (www.carpet-rug.org),  Green Seal, EPA’s DfE “Design for the Environment” or "Safer Choice" certification, or the “Woolsafe” Certification. These certifications help assure the products are considered healthy, safe & green.

*Sometimes specialty cleaning solutions are needed to help remove tough spots and stains like ink, tar, pet stains, or red marks. These are usually not considered eco-friendly and need to be used only by professionals

A Commercial Textile Maintenance Specialist is a technically oriented and cross-trained technician who completely understands the benefits and liabilities relating to specifications, construction, installation, restoration, and cleaning of a commercial textile.

This individual performs work that satisfies current industry standards and has the capability to (a) design, (b) develop, (c) price, and (d) implement a Commercial Textile Maintenance Program for customers.

The primary concern of a Commercial Textile Maintenance Specialist is the health and safety of home and building occupants. He is therefore obliged to seek certification and continuing education programs, as well as participate in trade associations to help ensure optimum appearance levels and longevity of the client’s investment. Ask to speak with ECO Interior Maintenance’s CTMS for more information.

The IICRC defines cleaning as the traditional activity of removing contaminants, pollutants, and undesirable substances from an environment or surface for the purposes of reducing damage or harm to human health or valuable property. Cleaning includes locating, identifying, containing, removing, and properly disposing of unwanted substances from an environment or material.

A “spot” is made up of soluble material and can be removed by normal cleaning. A “stain” is made up of materials that contain a dye and might not be removed by normal cleaning.

It depends on the process and the types of solutions used. If hot water extraction is used with a solution that leaves a dry, brittle residue, the answer is ­ – no. The solution is rinsed out completely, making it easy to vacuum the residue. A dry, brittle residue will not continue to attract dirt.

However, if the carpet was shampooed with a soapy solution and leaves a sticky residue, the answer is – ­ yes. The sticky residue clings to the fibers and continues to attract dirt, soiling the carpet again.

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